Get Tech Support Now - (818) 584-6021 - C2 Technology Partners, Inc.

Get Tech Support Now - (818) 584-6021 - C2 Technology Partners, Inc.

C2 provides technology services and consultation to businesses and individuals.

T (818) 584 6021
Email: info@c2techs.net

C2 Technology Partners, Inc.
26500 Agoura Rd, Ste 102-576, Calabasas, CA 91302

Open in Google Maps
QUESTIONS? CALL: 818-584-6021
  • HOME
  • BLOG
  • SERVICES
    • Onsite Support
    • Encryption
    • Backups
  • ABOUT
    • Privacy Policy
FREECONSULT
Wednesday, 06 January 2016 / Published in Woo on Tech

Beware wolves in support clothing

ID-100144458.jpg

Reports are streaming in of Dell customers being targeted by scammers pretending to be Dell support staff, leading many in the industry to wonder if the computer manufacturer has been hacked and their customer database stolen. The con artists are phoning Dell users and gulling the victims with convincing information about equipment and service records that should only be known to Dell. After the fake support techs gain access to their target’s computer, the usual scare scam follows, intimidating users into paying for virus removal, performance tuning, etc. This may have been going on as far back as May of last year, but with reports flooding Dell’s actual service desk, they are finally admitting it’s a problem without confirming whether any data has been stolen.

What this means for you:

Unless you’ve hired a company like C2 to monitor your equipment and network, it’s extremely rare that a company like Dell or Microsoft will call someone directly to fix a problem, especially if you didn’t initiate the interaction from the onset. While manufacturers like Dell do actually ship some of their models with software that can perform monitoring and remote access, they aren’t actually in the business of monitoring the millions of computers they sell. The same is true of Microsoft – they have support desks, but proactively contacting customers about problems on individual machines is just not something either company will do. Anytime you receive a call like this from someone you don’t know, your best course of action is to disengage immediately and contact a trusted technology professional. If you are feeling cheeky, you can try to get a callback number (they may actually give you one) and get someone like C2 to vette the caller. Ninety-nine times out of 100, it’s going to be a scam. Don’t waste your time on these con artists, and always get a second opinion before acting on an unsolicited technical support call.

Image courtesy of Miles Stuart at FreeDigitalPhotos.net

  • Tweet

What you can read next

Cell Tower
Startup Poised to Disrupt Cellular Networks
Office 365 Logo
VA puts its head in the Cloud
Scam
How to spot fake emails

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • SolarWinds blames intern for weak password scandal

    Despite their best efforts, SolarWinds isn&#821...
  • Apple-logo.png

    New Malware hits 30k Macs

    Not even three months into Apple’s releas...
  • Biohazard warning

    Poor IT practices led to Florida utility hack

    Last week the sleepy Florida town of Oldsmar ma...
  • Facebook – Too little, too late?

    When working with people who are actively attem...
  • Things you should know as a WFH Pro

    While the past year has been no picnic for anyo...

Archives

  • GET SOCIAL
Get Tech Support Now - (818) 584-6021 - C2 Technology Partners, Inc.

© 2016 All rights reserved.

TOP