Though it may surprise you to know that Microsoft isn’t the biggest company in the world in 2023 (that honor belongs to Apple this year), you can bet they can field enough lawyers to literally bury any litigation Joe Everyman could think to bring against them. This hasn’t stopped a New Jersey attorney for suing Microsoft because he can’t access his email, even after days of attempting to get help from Microsoft’s eldritch technical support bureaucracy. I can see some of you breaking out in a cold sweat already, imagining the nightmare your job or life would be if you couldn’t access your email. Well, you don’t have to imagine – just read the complaint if you’d like to have it outlined in bulleted, stomach-churning detail.
What this means for you
The internet has democratized many things including providing easy, affordable consumer access to the technology services everyone needs to get even the most banal things done to survive in today’s world. A Microsoft 365 email box can be had for as little as $5/month with a credit card and a few minutes of time. Though you may encounter a glitch or two along the way to spending your handful of dollars to getting a very powerful and reliable email service, any difficulty you will have encountered in “buying” the service (psst, you’re renting, btw) will pale in comparison to navigating the platform when something goes wrong. Here’s why: you are paying $5/month for a service that is built to scale for the world’s largest organizations and once you punch past the paper-thin “training wheel” trappings that makes the service marketable to New Jersey attorneys (and you and me) you uncover the cosmic horror of Microsoft’s technology leviathan. What sort of Faustian bargain did you get into? A necessary one, but this is why you hire someone like C2 to help you put a leash on the beast you just bought. Make no mistake – Microsoft’s technology is sometimes just as incomprehensible to us as it is to you, but instead of being paralyzed by fear when the beast rears up on its hind legs, we roll up our sleeves and walk straight into the belly of beast, “Hello darkness, my old friend, I’ve come to talk with you again.”
Image by Colin Behrens from Pixabay