One of the most appalling practices in the current world of online hacking and phishing is the constant attacks on our elderly friends and family because the attackers know they are easy targets. Unfortunately, I don’t see technology becoming any easier for anyone, especially the elderly, so if they are going to continue using technology for things like shopping, paying bills and handling various elements of their health and property, see if you can get them to abide by some simple but critical rules when they get into unfamiliar situations. This may mean more calls to you on trivial things, but if you are like me, I’d rather that then getting the, “I’ve been hacked,” call.
Rule Number One: “Never trust popups on your devices that warn you about something scary and ask you to call a number.” None of the legitimate malware protection software on the market will do this. This is nearly always a scam. If they get something like this on their computer, tell them to take a picture of it and then just power off the device, manually if it won’t shutdown normally, and physically by unplugging the cord if that doesn’t seem to be working. These fake popups are meant to be frightening, disorienting and sometimes incredibly annoying. If the popup comes back after powering up their device (and it may, as many are designed to do just this) it may require some additional, technical expertise to get rid of it. For actual tech savvy users, it’s a quick fix, but it may be hard to explain over the phone if the recipient is flustered or otherwise frightened. If you can’t go yourself, it may require a visit from a local technician.
Rule Number Two: “Don’t “google” the contact number or email for important services.” All of the popular search services offer ad results at the top of actual search results that are often hard to distinguish from the legitimate information you were seeking. Bad actors are paying for ads that pretend to provide support for various commonplace companies. They will answer the phone as that service, including pretending to be Microsoft, Amazon, Apple, or Google in order to trick callers into giving them access to their devices. If your loved one is fond of using the phone in this manner, provide them with a printed list of known-good numbers for their most used services like their banks, pharmacies, etc, as well as including lines like “FACEBOOK: NO NUMBER TO CALL-DO NOT TRY” as a reminder that certain services are never available via phone.
Rule Number Three: “Always call someone you trust about anything on which you are uncertain.” Our loved ones often will refuse to call us because they don’t want to be a bother. Frequent calls may seem like a nuisance, but they pale in comparison to the absolute disaster you will both have to handle if they get hacked. I’d rather have dozens of calls of “Is this OK?” than the single, “I may have done something bad.” Reinforce their caution with approval, and if you have the time, perhaps explore with the caller what clued them into making the call. If it boils down to them just applying the above 3 rules, then score one for the good guys!
Image by Fernando Arcos from Pixabay
Thanks for all the reminders.
Great advice, as usual.