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Technology News for Busy People
Anthropic’s AI Security Incident Wasn’t a Machine Rebellion. It Was a Human Mistake.
Anthropic just published a blog post admitting that one of its Claude models escaped a supposedly sealed test environment and gained unauthorized access to three real companies. My inbox filled up within hours. Clients wanted to know if their AI was about to go rogue. It isn’t. Read the actual report, and the story is
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HIPAA, PCI, SOC 2: Compliance for Companies with No Idea Where to Start
Most professional services firms assume compliance standards apply to somebody else. Then a client sends a security questionnaire before signing a new engagement, or a cyber insurance renewal asks for documentation nobody in the office has seen before. That is usually the first time compliance readiness for a small business stops being an abstract phrase
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The Empty Desk Problem: What Hybrid Work Reveals About Your Technology
The laptop a firm handed out in 2021 says more about how that firm sees its people than any mission statement on the website. Fall is when a lot of professional services firms quietly reassess their hybrid arrangements, and the technology sitting underneath those arrangements is finally getting a second look. Most of it was
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Your Employees Are Already Using AI Wrong (They’re Just Too Scared to Tell You)
Your staff is already using AI, whether you’ve approved it or not. Some of them are pasting client contracts into ChatGPT to draft a summary faster. Others haven’t touched it at all, because they’re afraid of looking replaceable or afraid of breaking something they don’t understand. I’ve sat across from both types of employees, often
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The Accidental IT Person: What Happens When Your Office Manager Becomes Tech Support
Nearly every professional services firm has one. Somewhere between hiring a new associate and reordering the printer toner, one person became the office’s unofficial help desk, and nobody remembers deciding that on purpose. An accidental IT person is a non-technical employee, usually an office manager or executive assistant, who ends up handling the firm’s technology
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Why Your Team Fights New Technology (Fun Fact: It Has Nothing to Do With the Software)
Employees resist new technology because it threatens the competence they worked years to build, not because the software is bad. Your team isn’t rejecting a tool. They’re protecting the version of themselves that already knows how to do the job. I’ve spent 35 years in technology consulting, and after a decade of handling technology change
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