A new scam to extort money out of Apple mobile device users has surfaced in Australia, with scattered reports in other countries as well. Affected devices are locked out via Apple’s own “Find my iPhone” platform with a message that demands a ransom payment of $100 USD to unlock the phone. Security analysts are unsure at this point as to how the perpetrators are gaining access to victim’s AppleID accounts, and so far Apple is refusing to comment on this issue. According to posts on Apple’s Support Forums, the only reliable way to unlock the device is to reset it back to factory settings and restore your data from a backup, if one was actually created and maintained for that device.
What this means for you:
So far, there is a tenuous link between some of the victims and the recent eBay hack that exposed user accounts and encrypted passwords, where the victims admitted to using the same password for both eBay and iCloud. However, several other victims of this new ransom scam did not use the same password as their eBay account, so eBay’s exposed data may not be the only source. Bottom line, you should use strong, unique passwords for online accounts, especially for the ones that are tied to important services like online banking, email and any account that has access to confidential data, either yours or your clients/customers.
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
It’s a beautiful day on the internet when I can report good news instead of bad. In what appears to be a new and very positive trend in modern law enforcement, several agencies around the world came together in a global sting that bagged nearly 100 cybercriminals selling and using the Remote Access Tool (RAT) “Blackshades”, a very popular hacking tool used to spy on and even extort thousands of victims through their compromised computers. Lest you think this is a new trend in cybercrime, “Ratting” has been around for years, but perhaps its profile was elevated through the unfortunate victimization of Miss Teen USA 2013, Cassidy Wolf, high enough to galvanize authorities to do something other than attempting to squash Ratters one at a time.
What this means for you:
According to analyst estimates, Blackshades was being used to compromise hundreds of thousands of computers world-wide at the time of the sting. It was readily available and cheap, and did not require sophisticated technical skills to use. In the case of Ms. Wolf, the software was installed by a former acquaintance, but typically users are infected and “ratted” through a link on Facebook or via email, often sent by other infected machines. As with any malware incursion, a healthy level of caution and up-to-date antimalware could have prevented the infection, and in the case of Miss Teen USA, a great deal of heartache and trauma. If you are one of the many who refuse to lock their unattended computers with a strong password, consider the victimization of Cassidy Wolf as a cautionary tale and take immediate steps to secure your privacy and safety.
Security holes in Adobe’s Flash and Oracle’s Java have become so commonplace, it’s actually helped to raise awareness about the necessity of keeping these platforms updated, but there’s a third platform that many of you probably use everyday without ever realizing that it too needs to be patched. Would it surprise you to know that it’s a Microsoft product? Microsoft’s Silverlight technology was originally built to compete with Flash, but it’s probably best known as the platform that delivers Netflix’s streaming content to your computer. Hackers, unfortunately, are very much aware of how widespread Silverlight is, and are currently pressing their attacks on older versions of Silverlight, seeing as their usual punching bags, Java and Flash, are now firmly in the security spotlight.
What this means for you:
If you’ve ever watched Netflix streaming content on your computer, you have Silverlight installed. Even if you don’t use Netflix streaming, there is a high probability Silverlight is installed on your computer, even if it’s a Mac. Depending on how long ago it was initially installed, it might be out of date, especially if you disallowed automatic updates of the software. The latest version of Silverlight is 5, and to make sure you are up to date, you can use this link here. While you are at it, double check to make sure Java and Flash are both up to date as well, but be careful of the “optional software” both companies push when you update their platforms. Oracle variously pushes the Ask toolbar or McAfee Security Scan, the former a very annoying adware-spawning toolbar, and the latter may be redundant if you already have a decent antimalware app installed. Adobe is a little less obnoxious, but it does offer to automatically install Google Chrome (and the Google Toolbar), which may be redundant if you already have it installed, or possibly very confusing to a less savvy computer user who thinks Internet Explorer is the web browser.
A secret war is being fought in the internet industry right now, but unless you are a die-hard student of all things tech, you might not even know it’s taking place. The more conspiratorial-inclined among us accuse the mainstream media of avoiding coverage of this debate because of their close ties to the opponents of net neutrality, but it’s also a very complex, “unsexy” topic that is hard to explain in easily digestible soundbites.
The principles of “network neutrality” have been the subject of hot debate for over a decade now, but as of yet, there has only been one highly publicized incident of a company actively “violating” the basic tenet of net neutrality, which is that all data on the internet should be treated equally, both in terms of accessibility (can I see it?) and how quickly it loads. For Americans, censorship is a hot-button topic, so the accessibility issue isn’t normally included in the ongoing debate. What’s at stake is whether internet service providers like Time Warner, Comcast and AT&T can charge content providers (NetFlix, Google, Spotify) more because they use so much data, and if those companies refuse to pay the premium, would their bandwidth be throttled, lowering the quality and/or value of the service itself.
Another aspect of this debate is whether the US Government (or any government, for that matter) should regulate the internet like a utility. Both sides of the net neutrality fight are of mixed opinion on this. Some argue this would encourage (enforce) competition in the ISP market, and would allow oversight into ensuring net neutrality was observed, but as many others have pointed out, this didn’t work so well for the telecomm industry the first time we tried this. The other thorny facet of this issue is the plain fact that the internet is not owned nor controlled by any one country, though it could be argued that the US holds a “majority stake” in its creation and continued wellbeing.
What this means for you:
Today, the FCC has presented a plan that many feel completely undermines network neutrality by providing a “regulated” means for ISPs to create “fast lanes” of service into which content providers may opt, and if they do not, presumably their content would be delivered via the “normal lanes”. If no one opted into the fast lanes, this would be a moot point, but as you all know, in business, those who get to the finish line first win, and everyone else, regardless of whether they finish at all, lose. Even the most altruistic of companies (Google maybe?) are willing to get their claws out when it comes to competing, and being slow on the internet is the difference between being Facebook or being MySpace.
In my opinion, network neutrality is a concept worth understanding at minimum, and if you take the long view on improving our civilization, an important principle that should be upheld. Competition is what made America great once, and it is what created the amazing technology we have now, including the internet. Creating tiers of accessibility and quality within a service that most would view as a fundamental need (if not right) might end up creating a version of the internet (at least in America – imagine the irony) that is the antithesis of internet that is spreading information, freedom and equality around the world.
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
Cable broadband was once strictly the province of residential customers, but over the past several years, the major players in this space have made large in-roads into the SMB market with fast, cheap internet circuits that, on the whole, perform more-or-less as reliably as their more expensive (T1’s) and/or slower (DSL) counterparts. The primary difference between cable circuits and T1’s, the former mainstay of business broadband, is that cable bandwidth is not guaranteed as it is on T1’s, and speeds can fluctuate wildly throughout the day, depending on the neighborhood utilization. Web-based speed tests were born, and from them probably many acrimonious disputes between customer and provider were sprung. Anecdotal research by CNET writer Dennis O’Reilly indicates that not all speed tests are created equal, can be inconsistent and even possibly slanted to favor the companies or brands sponsoring the test.
What this means for you:
A casual run of the tests on Speedtest.net may prove eye-opening, but not necessarily irrefutable proof that your internet provider has over-promised and under-delivered. In the case of a broadband circuit in use at an office, other users and devices will impact the internet speed, and unless you can guarantee your computer is the only device using the circuit, will never be a true test of the circuit’s full potential. Also, even if you were to disconnect everyone from the internet except your test machine, that’s not a true representation of the actual speed you and your co-workers will experience on a typical day. And here’s the catch behind the low-cost business-class cable – very rarely can the cable company provide any kind of cohesive reporting on how your bandwidth is being utilized, primarily because you are using a shared internet circuit. Conversely, with T1’s the higher costs pays for a dedicated, (usually) monitored circuit. Depending on your provider and contract, you may be able receive detailed reporting on utilization at any point typically within the past 7-14 days, and they may even be able to pin-point who on your network is bogarting all the bandwidth. If you have concerns about network or internet performance, speak to a technology professional who can provide you with a much broader, context-based analysis of your bandwidth usage. Don’t rely on a simple website to pass judgement on a critical part of your business performance.
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
As a parent, there is perhaps nothing more frightening than to have your child’s well-being threatened, and when that threat comes from a device meant to help safeguard children (and relieve parental anxiety), the impact can have far-reaching implications. Proving that some hackers out there have no grasp of human decency or compassion, there have been at least two separate known incidents of network-enabled baby monitors being hacked and then used to audibly taunt and yell at the toddlers devices were monitoring. In both cases, the devices weren’t hacked in the true sense of the word, but were exploited through a weakness that is common across the internet: easy-to-find default passwords. The parents, not knowing that the passwords should be changed, left the devices configured as they came out of the box, and the baby-screamers used that opening to perpetrate their irredeemable acts.
What this means for you:
In comparison to the above, getting hacked as an adult seems almost laughable, but when you think about it, it’s just as scary. In case you missed my blog about “ratting” and you aren’t feeling insecure enough about your security and privacy, you should have a read. The lesson hard-learnt here is this: make every attempt to understand all the devices you use, especially the ones that may be safeguarding the security, privacy and happiness of your family. Read the instructions that come in the box, and if they are incomprehensible, get on the internet and ask questions, or grab your nearest tech geek to have them review the device for potential security issues. Don’t take for granted that a device manufacturer (or website publisher, or software programmer) has your security and privacy top of mind when they are making and marketing their product. The lure of profit encourages even the most trusted brands to cut corners on occasion, which can lead to scary situations like the above.
I shouldn’t have worried that my special “Microsoft Zero-day Warning” graphic was going to gather dust. Would it surprise you to hear that a serious security flaw has been found in all versions of Internet Explorer up to the latest, version 11? This particular loophole allows attackers to use a specially crafted Flash file downloaded from compromised websites (like the ones linked to in spam, scams and phishing emails) to gain full access to your computer, and will likely lead to a badly infected computer and theft of your personal information. Though there are some band-aids offered by Microsoft, as of now there is no word whether this hole will be plugged by an emergency patch released soon, or on “Patch Tuesday” (2 weeks from now), or even later than that. Because of the severity of the security flaw, even the Department of Homeland Security is recommending everyone avoid using IE until this is fixed. Oh, and remember Windows XP? It won’t be getting patched, so yet another burning reason to switch browsers, and upgrade as soon as possible.
What this means for you:
This flaw is being exploited “in the wild” as you read this, though not widespread yet, and has thus far been used to target government employees and defense contractors. Given how large the target surface is, this exploit is highly likely to spread beyond these focused attacks. Unless your work requires it (or disallows the use of other browsers), you should stop using Internet Explorer for anything except known work-related websites. And if you have to use IE, you can disable the Flash add-on until the hole is plugged. This article from Microsoft explains how to do this, but make sure you use the little drop-down to the right of the headline to switch to the appropriate version of IE for specific steps. Chrome, Firefox or Safari are good alternatives to IE, and who knows, you may find that they can permanently replace IE for most of your web browsing tasks.
One of my favorite bits of advice regarding suspicious emails is to encourage the recipient to pick up the phone and call the company that supposedly sent the email to see if it’s legitimate. Unfortunately that advice isn’t as valuable as it once was. Cybercriminals have broadened their repetoire to include fake customer support numbers for popular internet services, such as Netflix. This particular scam relies on a very common advertising vehicle wherein companies can buy ads that look very much like the top search result in both Google and Bing searches. Potential victims, using a search engine to find the customer support number for Netflix are shown ads with fake customer support numbers, and many searchers mistake the ad for the legitimate search result. The phone call to the phoney help desk quick escalates into the customers computer being “infected” with fake viruses, and soon followed by demands for cash to clean up the compromised computer.
What this means for you:
The internet veterans among you know how to tell the advertisements from the actual search results on Google and Bing, but there are just as many who do not realize there is a difference. This particular scam counts on it, on top of victimizing people who are already in some form of technology distress. If you count yourself among the search-engine savvy, make sure you educate those close to you on how to separate the ads from the search results, as well as showing them how to find the right support phone numbers for important services they use. This may be particularly useful to aging family members who are targeted specifically because of their neophyte technology tendencies and trusting nature towards phone technicians who sound like they know what they are doing.
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
In December 2013, French security hacker Eloi Vanderbeken uncovered what appeared to be a backdoor programmed into several models of DSL routers. The affected devices were built around hardware manufactured by Taiwanese company SerComm and the finished products came from several well known brands like NetGear, Linksys and Belkin, to name a few. This backdoor allowed anyone with knowledge of the hole and local access to the router (say through a nearby Wi-fi access point) to gain administrative access to the router and could lead to a complete takeover of the network controlled by the device. Now, several months later, this backdoor is not only NOT fixed, but appears to have been purposefully concealed behind the digital equivalent of a secret knock, which once given, opens the backdoor right up to the same level of exploitation as discovered in December.
What this means for you:
If you own a DSL router, you should check this list to see if your model appears on it. If it does, I recommend replacing it immediately. Even if it does not, you should check to see if your router is among the many models that are compromised in other significant ways. If you happen to be among the fortunate that uses a router not on any of these lists, you should still review the security settings and passwords used by the device, and if you don’t know how to program or even access your router, you need to get someone who does to review the device for you. The router is the front door to your home or business network, and you should not trust your security to something that can be easily broken down or opened with a readily available master key.
Image courtesy of creativedoxfoto / FreeDigitalPhotos.net
Security researchers have discovered that certain models of iOS devices that have been “jailbroken” are now being targeted in a malware attack, dubbed “unflod”, that can collect the AppleID account login and password used on that device and transmit it to hacker-controlled servers. While jailbreaking iPhones or iPads isn’t likely to be something the majority of iOS device-users will do (primarily because it voids your warranty), a significant percentage of users (2% in early 2013, or nearly 7 million devices) regularly jailbreak their devices. Even if the actual count of phones vulnerable to this threat is somewhere less than 7 million, it’s still a big enough target for identity thieves.
What this means for you:
If your iOS device isn’t jailbroken, you don’t have to worry about the unflod malware attack. If you have an iPhone 5s, iPad Air, or iPad Mini 2G, you don’t have to worry about this particular attack either, even if the device is jailbroken, as the malware currently in use doesn’t work on 64-bit operating systems, of which the aforementioned devices use. The unflod malware appears to be caught through application of certain system tweaks that can only be applied to jailbroken, 32-bit OS devices, and only then if the tweaks are sideloaded outside of Apple’s own official app store, or Cydia, the “unofficial official” app store for jailbroken devices. In other words, if most of the words in the article don’t make sense to you, you probably won’t be affected by this malware.
HOWEVER, if you’ve ever considered jailbreaking your iOS device for whatever reason, let the above serve as a cautionary tale: be sure you know what you are doing, back up your important device data, and seriously consider whether you really need a jailbroken iPhone. While the above malware attack requires a specific set of circumstances that only affect a very small percentage of users, jailbreaking a device should only be done by someone willing to take on an increased risk of security breaches and with a full understanding of troubleshooting your own device issues.