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2023 – Approach with Caution

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Christopher Woo
Tuesday, 27 December 2022 / Published in Woo on Tech

Traditionally I like my year-end messages to be hopeful, but as I am someone who does not mince words when it comes to your technology, I don’t come to you at the close of 2022 with a message of optimism. If anything, I want to congratulate you for surviving this year with your sanity and health intact, if not your technology security. Accomplishing all three is something to be commended, and I am sad to report that not all of our clients were as successful, including a client and good friend who passed unexpectedly this year. This post is dedicated to him, and to everyone who fought the good fight this year, either against cyberattacks, Covid and everything between.

“Don’t take security for granted.”

This is my year-end message for you: If there is one trend I can clearly point to in this past year (and in years previous), is that you are the first and last line of defense in the war for your technology security. You are the first and last line of defense in maintaining your privacy. We here at C2 Technology are willing and able to throw ourselves in front of as many attacks as we can, but we can’t be with you in every moment, everywhere you touch technology, nor should you want us there. In almost nearly all cases of hacks that we have worked through this year, and numerous others I have read about, breaches and compromises have occurred because attackers are very successful at exploiting human, not technology, weaknesses.

One thing that I know for sure is that you can count on even more cybersecurity attacks in every aspect of your personal and business technology. There is big money in compromising your security – organized crime has moved, full-scale, into funding, staffing and managing highly effective fraud call centers and hit-squads whose primary objective is to trick you into giving them access to your stuff and then cleaning house. On top of this, there is no singular magic bullet, app, governing body nor enforcement agency that can protect you. Let me reiterate – there is no perfect, monolithic solution C2 or any other organization can provide to you to keep you perfectly safe. As with cold weather, layers are better than just a single, bulky jacket. Your best defense will be a collection of services, software and best practices. Your configuration of those layers will vary based on personal or organizational need, but everyone should at minimum be considering the following:

  1. Constant vigilance is the key. You should assume that you are under constant cyberthreat and act accordingly. As much as it feels distasteful say this given the current political climate, you should consider yourself on cyber-wartime footing with no armistice or ceasefire in your near future. You may have heard me jokingly compare this vigilance with paranoia, but my gallows humor may have done you a disservice in making light of this situation. Make no mistake, this is very serious, and I do not see anyone being able to let down their guard anytime soon. As I mentioned above, C2 can’t always be there for a magical, “Get down, Mr. President!” moment. All we can do is attempt to train you to spot the peril. If you have employees, you should bolster their vigilance with actual, formal training – not everyone will have the same level of urgency on technology security as the principals of the organization, but training and testing will help them understand the importance and impress upon them that this is a part of their job responsibilities, regardless of their role in the organization.
  2. If you aren’t using unique passwords and multi-factor authentication for your critical online accounts, you are doing the cyber equivalent of leaving the keys in your running car in a dangerous neighborhood. You should check your most-used passwords here, and if any of them show up on the list, immediately change that password everywhere you used it. Right. Now. If you can turn on multi-factor authentication for your banking and other critical service accounts and haven’t already done so, do so. Right. Now.
  3. Back up your files to a cloud provider on a daily basis. You can get a very reliable, easy to use service for as little as $7/month, and you might already have access to a form of cloud backups through Apple or Microsoft by virtue of other services for which you are already paying. Keep in mind, services like OneDrive and iCloud are a form of short-term backup, but do not normally provide long-term recovery of files deleted more than 30 days ago, nor can they fully protect against certain forms of ransomware attacks, so make sure you consult with your friendly neighborhood technology professional about what would be appropriate for your use case.
  4. Keep work and personal separate. This may be difficult to do especially if you work from home on your own technology, but the more you intermingle, the more risk you take from one side or the other. This also goes for using your home network if you have family that aren’t as security conscious as you, especially seniors and young children, both of whom are particularly vulnerable to scams that most of us spot in a heartbeat. Your technology professional will have ways to segment your work and home life, but it will result in additional expense and inconvenience.
  5. At the business level, antivirus and malware protection has evolved into what is now known as “endpoint protection.” The free software that comes with your new PC is NOT endpoint protection, nor is the product they are trying to upsell you. The primary difference between the two is that last generation products relied heavily on definition tables and scheduled scans of your files, which is not nearly as effective against modern malware tactics that sometimes don’t even involve something being installed in your hard drive, or software that literally changes by the hour. Endpoint protection relies on algorithms that are able to analyze the behavior of softwares and services to determine if they might be harmful, and more importantly, are designed not only to protect the device on which it’s installed, but also to protect the network to which it is connected, something that previous gen antivirus software could not do.
  6. If you deal with any kind of PII (personally-identifiable information) where that information is stored on your computer – even if only in transit – your hard drive should be encrypted, especially if the device housing it is easily stolen, such as a laptop. Fortunately, both Windows and Mac OS do include encryption, but it isn’t always enabled, and in the case of Windows, it is only readily available in the “Professional” (more expensive) variant of their OS.
  7. You should be making sure your operating system and main software apps are kept up to date. Microsoft releases updates on a weekly basis, and about half of them require a reboot to full apply. Windows 10 (and to a certain degree 11) is so stable that it can go weeks without rebooting but waiting that long can cause other problems that will be a lot more inconvenient than restarting your PC. We recommend clients restart their PCs as frequently as every 3 days – this accomplishes needed housekeeping tasks as well as clearing the “virtual crud” that all PCs accumulate through daily use, especially if you like having lots of windows and apps open.

Technology security requires a holistic approach, and I don’t mean tuning your chakras and making sure your gut biome is balanced. Every aspect of your technology, from internet provider to software services, every device used in the work process, all users, and even your clients’ and customers’ technology should be reviewed and considered when formulating your security approach. The days of “set and forget” are long gone. Protecting your technology is something that will require effort and, dare I say, constant vigilance.

Hackingmalwareprivacysecurity

Phone Scammers are Upping Their Game

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Christopher Woo
Tuesday, 08 November 2022 / Published in Woo on Tech
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Last Friday, while I was in the middle of working with a client at their office, I received a voicemail that set off some alarm bells when I read the transcript. I had received a call from someone claiming to be from the local Sheriff’s department wanting to discuss an important matter. I’ve worked with law enforcement in the past as a consultant on various technical items, so I figured someone had provided my name to this Sargeant as a technology expert. Nope, that was not what he was calling about. This was regarding a “failure to appear” in court on a traffic ticket and a warrant for my arrest.

Talk about “record scratch” moments!

Prior to talking to this person, I had my office call back on the voicemail to verify the number rang through to an actual person. It did, so I called him back. He sounded legitimate, down to the faint southern accent, generous application of law enforcement terminology in our conversation, and the fact that I did have an old fixit ticket that I did resolve – I hadn’t updated my license with my new address after we moved – but was never able to close the loop on, as the ticket was never logged into the county’s online system. (It still isn’t, I just checked again, over a year after it was issued!) He had me sweating for a few minutes, until he brought up the matter of settling this over the phone by paying for a bail bond, which could be done using an app on my phone, as long as either were linked to my bank account. RED ALERT!!! I asked him to verify his identity and badge number, and he also offered to prove he was who he said he was by calling me from their “official” line. He did, and the caller ID displayed a number that, when searched up on Google, showed it was indeed the non-emergency number for the Sheriff’s department he claimed to be from. What he didn’t know was that I know scammers can spoof any number they like, including the Sheriff’s department. Perhaps sensing that he was losing me (a sign of an expert conman) he pulled out all the stops: wanting to know if I was ready to resolve this now or come on down to the Sheriff’s station to turn myself in. When I played dumb and said my GooglePay wasn’t set up with my bank account, he offered to walk me through it.

All throughout this, I was texting with my office to have them actually call the Sheriff’s office to verify this man was who he said he was. While I was verbally fencing with the “Sargeant”, they confirmed my suspicions that this was indeed a known scam, and the person on the phone was not in any way affiliated with the Sheriff’s department. I promptly hung up on the scammer and put in a call to one of our clients who also happens to be one of the top criminal defense attorneys in the county and a former DA. He also confirmed that local law enforcement would not be calling people to post bail via phone, and more importantly, there were no outstanding warrants for my arrest.

Here are the things that set off warning bells on this call, and may provide you with help in identifying similar scams when they inevitably call your cell:

  1. The scammer absolutely did not want me to hang up with him once he had me on the phone. He went to far as to throw around some official-sounding terminology – “Mandatory Contact Order” that required he stay on the phone with me to make sure this matter got resolved. Ostensibly this is so that I can’t call for help or advice (like I did anyways, via text), and to keep the intimidation factor active.
  2. Scammers will always want you to use your bank account, or to have you pay via a method that can’t be reversed, like gift cards or money orders. Credit cards are easily charged back, and often have blocks in place that make them non-starters for scams like this. No legitimate law enforcement agency is going to allow you to post bail on any matter via phone – how do they know the person they are talking to is actually the person named in the warrant?
  3. Don’t accept a call-back by the scammer from a different number as verification of their identity. Spoofing any number is trivial for them. They can pretend to call from any number that can be found on Google. Hang up and call the organization they are supposedly from on a new call, or have someone next to you do it for you.
  4. Don’t just assume because the person calling doesn’t have a foreign accent that it makes them more credible. I’ve heard from numerous clients about scam calls from people who were clearly native English speakers with a Western (or no) accent.
  5. Scammers will often use scare tactics to pressure you into a hasty decision – whether it’s being arrested, or that your name showed up on an FBI watch list for child pornography, or you have unpaid taxes and fines that will be levied against your paycheck. The claims will be hard to verify – more so because the scammer will be doing their best to keep you on the phone talking and not independently verifying whether what they are saying is true. They will often be counting on you wanting to avoid possible embarrassment or exposure so as to isolate you. Don’t be afraid to ask for help from someone you trust!

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

scamsecurity

DIY Tech – Short-term Savings, Long-term Risks

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Christopher Woo
Tuesday, 18 October 2022 / Published in Woo on Tech

They didn’t invent it, but the internet and specifically platforms like YouTube, provided a huge boost to the “Do-It-Yourself” movement. Instead of having to rely on hands-on training, word of mouth, books or walking back and forth between project and the VCR player, we can now bring up at least a dozen or more videos on just about any crafting, repairing, constructing, cooking, etc. endeavor we can imagine. I just watched a video on how to harvest and smelt iron from bacteria found in streams. It was detailed enough that I might have a reasonable chance at actually doing so, if I were so motivated. You never know if we might bomb ourselves back to the stone age and these types of skills might be important again. But at the point where this might actually become important, things like YouTube and smartphones aren’t going to be available. Perhaps a bad example, but damn if it wasn’t an interesting video.

Let’s assume the Apocalypse isn’t imminent

A less extreme example might be the myriad of repair and construction projects you can find on various household amenities. I also just watched a video on how to install a mini-split air conditioning unit, and assuming I have the tools and manual dexterity to not kill myself while operating them, I believe I have a reasonable chance at actually completing something like that. But what happens if things don’t go exactly as they are depicted in the video? What if I spend many thousands of dollars on equipment, dozens of hours of labor and the darn thing won’t turn on – or worse, it turns on but doesn’t actually work as expected? There are certain types of projects that make sense as a DIY project. Bookshelves from recycled materials? DIY. Three-D printed keychain rack? DIY. Mural for daughter’s bedroom? DIY! Email for your organization? DI-wait a second… Malware protection for your work PC’s? Uhhh…nope. Could you implement these solutions for your organization by yourself? Sure. There’s probably even videos on walking you through it. What most videos don’t contain are the instructions on when things go wrong, or how to make sure you’ve implemented the proper security measures that match your business requirements. YouTube videos and website FAQs can only provide the basics. Experience and training are what makes the difference between “hobby-grade” and “enterprise-grade” technology. Trust me when I say your organization deserves (and needs!) technology installed and serviced by experienced professionals. It may cost more up front, but will save you time, money and sanity in the long run.

Image by Peggy und Marco Lachmann-Anke from Pixabay

DIYriskssecurity

The Elements of a Secure Email Account

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Christopher Woo
Tuesday, 23 August 2022 / Published in Woo on Tech
Red Mailbox

Though the numbers are dwindling rapidly, there are still plenty of working professionals who have spent more time working without email than with. And now there is a growing labor pool for whom email is seen as yesterday’s technology (they are not wrong!) and probably do not place as much relevance into it as the majority of the world’s current knowledge workers do. Like it or not, email is still a pillar of the world’s work processes, and now that criminals have settled into their “groove” exploiting it, there can be no exceptions to taking email security seriously.

Your email service should be robust and secure

Rather than tapering off like many other types of cyber-attacks, email hacking continues to grow in frequency, sophistication and damage impact. For most folks, as we have frequently said in the past, getting hacked is not a question of “if” but of “when”, but there are ways to keep your email secure. Can it be made perfectly secure? No, but you will greatly improve your chances of fending off an attack when it eventually comes.

  1. Your email should be professionally hosted by a company that keeps its infrastructure up to date, continually monitors security and can provide human-based support to its customers. Most free-mail platforms can’t/don’t do this, and it follows that your organization should not rely on free-mail services.
  2. You should have 2-factor authentication enabled for your email accounts. Not having it on is now considered a huge security liability. Not only will it result in your account getting hacked, it may disqualify you from being insured. If I had to guess where we are headed in terms of cyber-liability coverage, I would say we are maybe only a year or two from it being a requirement with no exceptions.
  3. You need 3rd party email filtering. Even the big boys in email hosting (Microsoft and Google) only go so far with their email filtering. While their baseline capabilities are still light-years ahead of the free-mail platforms (and free versions of their own services), its increasingly obvious that their focus is on the core technology of delivering email and securing your accounts, leaving spam and malware detection to companies that focus only on that.
  4. If you send confidential data through email, it must be encrypted. This isn’t just good security practice, this is actually the law in some cases especially where it comes to PII, medical and financial information, but email encryption is not something that most email services come with “out of the box” and must be added on through additional configuration or even separate vendors. This is another area that is already being used to determine your organization’s insurability.
  5. Strongly consider email backup services. Most folks store a ton of information in their email boxes and take for granted that because it’s hosted “in the cloud” that they don’t need to back it up. While it may be possible to have your email provider restore accidentally (or purposefully!) deleted emails, if you don’t notice in time (usually 30 days or less) that email is gone forever. Email backups are extremely affordable and literally require zero-attention from you, just a watchful eye by your IT professional.

Image by CrafCraf from Pixabay

emailsecurity

Honda key fobs vulnerable to hack

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Christopher Woo
Tuesday, 12 July 2022 / Published in Woo on Tech
Honda Hacked

If you are a long-time reader of this blog, you’ll know that while the majority of our focus is on business technology, I like to keep an eye on all technology, especially issues that can affect our quality of life and personal safety. Hondas are very popular (even here in Los Angeles where it seems like every 3rd car is a Tesla) and according to at least one statistics website, Honda accounts for between 8-9% of the U.S. car market in 2020 and 2021, and the Honda CR-V is near the top of the list of best-selling vehicles for the past several years. It’s safe to say that there are probably millions of Hondas on the road right now, and apparently any that are accessed using a key fob are vulnerable to a hack that allows attackers to unlock car doors and remotely start engines if the car has that capability.

What this means for you

If you own a Honda, you may want to give this article a read, which was based a relatively unknown vulnerability dubbed “Rolling-PWN” by the researchers/hackers that discovered it. The vulnerability is documented and published in the National Vulnerability Database run by the National Institute of Standards and Technology, which is about as official as you can get in terms of documenting vulnerabilities. Despite this, Honda has yet to confirm or even acknowledge the issue. Which also means that there is very little you can do about it other than the following:

  1. Reconsider what sort of valuables you keep in your car, even if you don’t drive a Honda. This particular hack may not be limited to just Honda according to the researchers. It just happens to be the manufacturer they’ve tested and confirmed vulnerable across multiple years and models.
  2. Even though they may be able to start the car, they can’t drive the car because they can’t exploit the proximity requirements of the key fob…yet. Regardless, if you park your car in a garage, make sure that it is well ventilated. Carbon monoxide kills, and some prankster might put you in real danger by leaving your car running for hours in garage with poor ventilation.
  3. Perhaps write a letter to your local congress-critter (Representative and Senator) asking them to look into Honda’s seeming disregard for a significant security issue. If you are friendly with a local Honda dealership (because you own a Honda and use them for service), you could also stop in and show them the article and a link to the exploit on the official government website of vulnerabilities as well. If enough of us raise our voices, perhaps some of these big companies will take notice!
exploitHackingHondaNISTsecurityvulnerability

Gmail security change creates unintentional headaches for businesses

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Christopher Woo
Tuesday, 21 June 2022 / Published in Woo on Tech

You may not realize it, but your organization is probably using one or more free email accounts from platforms like Google and Microsoft. Smaller companies may still be using them as their primary email accounts (let’s talk – you need to stop doing that!), but most have moved up to what we call “enterprise-grade” versions from the same providers. Despite upgrading their email to the more secure, paid services, many companies opt to continue using free-mail accounts for various applications like email copier scanning, Quickbooks invoicing, and automation systems that send out email alerts. In the case of the latter two, not having this functionality could result in some pain or even safety concerns.

What did you do, Google?

I looked back at my long-standing free Gmail account to see if Google sent any notifications out about this change. I don’t see anything in an email, but it’s likely they posted on-screen notices in their webmail interface, which I rarely see as I use Outlook or my phone to view email for this particular account, so I’m going to say this was a stealth change. What changed? They removed the “less secure apps” feature on May 30th of this year. Unless you are a Gmail aficionado or in IT, you probably aren’t going to know what this does, or how it impacts you now that it’s gone. In a nutshell, it allowed you to use your Gmail account with applications that Google considers “less secure” – including Outlook (a little rivalry shade or legit concern?) and more importantly, any device or service that uses SMTP delivery to send emails via their servers, such as your multi-function copier when you scan to email, or your building automation alarms that send emails to engineers or security that there is a leak or a door propped open. If you suddenly find that something that was previously Gmail-powered has stopped sending emails, it’s probably because you were using the less secure apps feature to do so.

How do you fix this?

Unfortunately, it’s not as simple as turning that feature back on – Google has removed it completely. Now you will have to set up an “app password” for your service or function to use. As the name would imply, app passwords are passwords that are set up for a specific application and only that application. You can have multiple app passwords for your email account, and they aren’t recoverable or resettable if you happen to lose them. That’s OK because they can be re-created easily and without additional cost (except for your time) as long as you can log into your Gmail account using your main password. However, in order to enable the app password feature, you have to set up 2-Factor Authentication for your account, and before you think of jumping ship to Microsoft’s Outlook.com free-mail service, they are doing the same thing – requiring 2-factor authentication before you can set up app-specific passwords. You can thank the hackers and spammers for this – they have been abusing free-mail accounts for years and finally the big boys are doing something about it by locking down exploited features of free-mail accounts, but rest unassured – this will only slow them down, and create minor headaches for everyone else. Get used to it – two factor isn’t going away anytime soon.

emailgmailGooglesecurity

Bolster your vigilance with technology and expertise

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Christopher Woo
Tuesday, 17 May 2022 / Published in Woo on Tech

A little over a month ago, I wrote about how being vigilant wasn’t going to be enough to stay safe on the internet. Don’t get me wrong, being vigilant about technology safety is a base-level requirement, like understanding elemental concepts like “fire hot” and “that scorpion is dangerous”. But knowing you need to be careful and exerting the discipline and training to actually be safe are miles apart in execution. In case you haven’t heard my analogy before, internet security is likely juggling dozens of plates while hackers continually toss more plates into your hands. They win when you drop even one plate, and they have an endless supply of plates and patience while they wait for you to lose focus. But what if you could add some robot arms to your juggling act?

We can all use an extra hand (or two) these days

At one point, it was possible for a normal human being to self-manage their business technology. Many business owners saw it as a rite of passage in securing their own domain name, spinning up a website and email boxes for all their employees, while simultaneously ordering a bunch of computers in black-and-white boxes. You could buy and install virus and spam protection from a friendly nerd named Norton and it did the trick. All was (relatively) well until the internet connected everything and hackers discovered that cybercrime was profitable. Hugely profitable. They upgraded quietly while the rest of the world marched on oblivious, starting an arms race in which our self-built technology infrastructure was outpaced before we even know there was a race. While you were busy running a business (and not a never-ending technology upgrade parade), they were running their own business of dismantling or bypassing your rapidly aging technology security.

Unfortunately, the insurance companies see this, and are now recommending or requiring all companies big and small to use advanced security tools that even the large enterprises with dedicated IT staff are only now adopting. But here’s where you have the advantage in this juggling act: big companies need a lot more robot arms than you do to keep all those plates in the air but, as always, there’s a catch: you still need some robot arms and implementing them isn’t as simple has mail-ordering some parts in a Holstein-colored box. Today’s new security technologies are complicated like you might imagine robot arms to be, and even worse, if you install or use them incorrectly, the insurance companies might even deny your claims. But you have this covered because you are partners with C2, right? Call us and ask about our new security bundle for small businesses – let’s add some robot arms to your juggling act!

Image by kiquebg from Pixabay

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Ransomware attack shuts down college. Permanently.

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Christopher Woo
Tuesday, 10 May 2022 / Published in Woo on Tech

Having your company’s operations halted due to a ransomware attack is pretty high up on the list of nightmare situations for any business owner. Depending on the severity of the attack and the state of your backups and business continuity plan, this could mean days of downtime while data is restored, and systems sanitized. In the case of a storied Illinois college, it took them months to restore services after a ransomware attack in December 2021, and by the time systems were brought back online, the downtime was enough to hammer the final nail in the coffin for Lincoln College, a 157-year old institution that was already financially reeling from the Covid pandemic.

What this means for you

It’s unclear from the small amount of information available on the incident on why it took so long to restore systems at the college, but if my time in the higher-education industry illuminated anything for me, it was that academic institutions aren’t always at the forefront of technology security or disaster recovery, mostly because of underfunded technology budgets. If I had to name one thing that always catches ransomware victims off-guard, it’s the misconception that their particular company or organization is not worthy of being targeted for these types of attacks. While cybercriminals are definitely targeting high-value organizations in a very specific and determined manner, there is a wider, more generalized “net casting” of ransomware attacks that are more opportunistic and seem to care not for the financial means of the victim. Lincoln College may have not been targeted specifically – someone with sufficient privileges to key systems may have inadvertently fallen into a widely-cast phishing net (a broadly targeted phishing campaign), and once the hook was set, the hackers moved in for the kill, not caring (or even knowing) that the college was already in dire financial straits. What most people don’t realize is that there is literally no financial disincentive for hackers to attack, hook and ransomware as many targets as possible. It costs them literally nothing to spread ransomware, and if the victim doesn’t pay, they just move on to the one that will. Unfortunately for victims without proper data backups and a business continuity plan, that random attack could shutter the business for good.

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

backupsransomwaresecurity

Why does everything have a password?

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Christopher Woo
Tuesday, 19 April 2022 / Published in Woo on Tech

For those of us who’ve been using computers in the workplace for more than a decade or longer, we have frequent “Pepperidge Farm moments” about technology (and other stuff too, let’s be honest!) but for good reason. How many of you have been grinding through emails for the better part of a Monday morning, gathering up a pile of work, and when you go to open that attachment (which you know is safe, right?) and instead of getting to work, you get password checked. More often than not, if you are from my generation or possibly older, you’ll grind your teeth while looking up those credentials and reminisce about those halcyon days when apps just opened and let you get to work. They didn’t need constant updates, repairs and password checks. You opened them, did your work, and maybe left them open for days at a time, because they didn’t need to be relaunched three times a day just to keep it functioning.

Get off my lawn?

I know that joke doesn’t play as well for the younger crowd, but while they are quietly chuckling about our obsession with ancient technologies like email, they too are subject to the same plague of passwords and the various hoops we all have to jump through in our current technology age, and they don’t have those yesteryears to view through nostalgic glasses. Those bygone days may have seemed glorious; some of us remember when your appliances didn’t need Bluetooth to wash clothes, or doorbells needing WIFI to work properly, or needing a phone app to get a date. But those were also the days when pregnant women drank and smoked, kids rolled around in the backseat or cargo space without seatbelts, and computers (and ourselves) weren’t connected to the internet all the time.

The internet is and will be a permanent part of our culture, business and human progress, whether we like it or not. It has allowed us to globalize and democratize in a way that eclipses every other technology before it, but as I have mentioned before, not without a razor-sharp edge that cuts both ways. The rise of cyberthreats have forced our technology tools (and toys!) on a security march at a pace that no sane consumer finds comfortable, and the only way technology companies can keep us (moderately) safe and stay profitable (and therefore viable) is to move their pricing models to subscription-based services to support the constant development costs. Which also means for the foreseeable future you are going to have to regularly prove you have the right to use the technology to which you subscribe. The only way passwords go away is if we find a better way to authenticate you as you, and so far, even though the need and the threat has existed for well over a decade, no one has found a better, cost-effective solution than the password.

Image by Gerd Altmann from Pixabay

nostalgiapasswordssecurity

Apple AirTags used to stalk women

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Christopher Woo
Tuesday, 12 April 2022 / Published in Woo on Tech

Back in February I wrote about a nasty new trend of hiding Apple’s AirTags to covertly track targets for various illicit and possibly harmful pursuits. At the time, the media had a handful of reports of the small tracking devices being used to locate and steal cars, and 2 high-profile instances of alleged stalking but it seems to have been enough negative attention to get Apple to address this unintended use case. Since the reporting in Februrary, Apple has made some changes to the technology that will make unwanted or hidden devices easier to find, which appears to be working more or less, as police report filings seem to be demonstrating.

What this means for you

From reports acquired from eight police departments, Vice Magazine identified 150 reported incidents involving AirTags, and 50 of them were from women who detected and/or found unknown AirTags being used to track their location. Using GPS devices and software to track people covertly isn’t new, but the widely available, cheap ($29) and easy-to-use AirTag has delivered a stalking tool of nightmarish proportions. On top of this, if you don’t own an iPhone and aren’t aware of the Android app (Apple’s app and the open source one I recommended on my previous post) that can detect unwanted AirTags or aren’t even aware that such a technology exists, it’s quite possible there are plenty more people who are being stalked and just don’t know about it. Just doing back-of-the-napkin math based on an average of six reports per police department, with approximately 18,000 police departments in the US, we’re looking at potentially over 100,000 potential victims, just in the US. Unfortunately for everyone, this technology cat is well out of the bag – estimates have as many as 25M of the devices sold since launch, and even if Apple was to stop producing this device, a dozen cheap copy-cat devices will step right into the void, with or without Apple or Google’s permission. Even more disheartening was the reported knowledge gap many victims encountered from local law enforcement when reporting the digital stalking. It’s not even universally clear whether using AirTags to stalk someone is a crime, nor would it be practical for law enforcement alone to police this problem. We have yet another technology pickle on our hands where perhaps profit got ahead of thoughtful and ethical implementation.

Image by Tumisu from Pixabay

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Recent Posts

  • mid year check-in

    Mid-Year IT Health Check: 10 Things Professional Services Firms Should Review Now

    Most firms set their technology priorities in J...
  • Cloud Migration for Professional Services: When It Makes Sense

    Cloud Migration for Professional Services: When It Makes Sense (And When It Doesn’t)

    Every vendor in the technology industry will te...
  • mid age man working on laptop while floating in the sea summer vacation

    Summer Vacation Security Checklist for Professional Services Firms

    Summer is the one time of year when professiona...
  • The $300 Laptop vs. The $1,300 Laptop: A Technology Investment Guide

    The $300 Laptop vs. The $1,300 Laptop: A Technology Investment Guide

    I have had this conversation more times than I ...
  • Remote Work Technology Setup: What Matters for Professional Services Firms

    Remote Work Technology Setup: What Matters for Professional Services Firms

    Remote work is no longer a temporary arrangemen...

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